庫(kù)存賠償政策： 運(yùn)營(yíng)中心運(yùn)營(yíng)索賠

本頁(yè)面適用于我們收到您提供的商品后，在亞馬遜運(yùn)營(yíng)中心或代表的場(chǎng)所中丟失或殘損的符合要求的商品。您的盤(pán)庫(kù)報(bào)告中會(huì)報(bào)告這些丟失或已殘損商品。

提出索賠的流程因商品在配送過(guò)程中丟失或殘損時(shí)的所在位置而異：

• 將貨件運(yùn)至亞馬遜

• 運(yùn)營(yíng)中心運(yùn)營(yíng)

• 亞馬遜物流

• 移除

索賠期限

您必須在盤(pán)庫(kù)報(bào)告中報(bào)告商品丟失或已殘損之日起的 18 個(gè)月內(nèi)提交索賠。 在此期限范圍外提交的索賠不符合賠償條件。

在您提交索賠之前

• 請(qǐng)檢查您的盤(pán)庫(kù)報(bào)告，以確認(rèn)商品丟失或殘損的日期和盤(pán)點(diǎn)代碼。

• 請(qǐng)檢查您的管理報(bào)告，以確認(rèn)未找到丟失或殘損商品、或未將其歸入至您的庫(kù)存中并保持“可售”狀況、或處于并非由亞馬遜造成的已殘損狀況（例如，商品原本有缺陷）。

• 請(qǐng)查看您的賠償報(bào)告，了解您是否已經(jīng)獲得丟失或已殘損商品的賠償。按 FNSKU 和日期搜索以篩選結(jié)果。

提交您的索賠

對(duì)上述報(bào)告進(jìn)行查看和貨件差異查詢(xún)后，如果您仍然認(rèn)為某個(gè)丟失或已殘損商品符合賠償要求，則可以提出索賠。

對(duì)于已殘損商品，請(qǐng)?jiān)谙路焦ぞ咧休斎虢灰咨唐肪幪?hào)，檢查您的資格情況并申請(qǐng)索賠。您可以在盤(pán)庫(kù)報(bào)告中找到交易商品編號(hào)。

對(duì)于丟失的商品，請(qǐng)通過(guò)賣(mài)家平臺(tái)中的聯(lián)系我們頁(yè)面提出索賠。您必須提供交易商品編號(hào)或 FNSKU。

FBA inventory reimbursement policy: Fulfillment center operations claim

This page applies to eligible items that are lost or damaged by an Amazon fulfillment center or a facility operated on behalf of Amazon, after we receive them from you. These lost or damaged items are reported in your Inventory Adjustments report.

The process to a file a claim varies by where in the fulfillment process your item is lost or damaged:

• Shipment to Amazon

• Fulfillment center operations

• FBA customer returns

• Removals

Claim window

You must submit your claim no later than 18 months after the date the item was reported lost or damaged in your Inventory Adjustment report. Claims submitted outside of this window are not eligible for reimbursement.

Before you submit a claim

• Check your Inventory Adjustments report to confirm the date and adjustment code of the loss or damage to your items.

• Check your Manage Inventory report to confirm that the lost or damaged item was not found or restored to your inventory in a sellable condition or in a damaged condition for which Amazon was not at fault (for example, the item was defective).

• Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item. Search by FNSKU and date to filter the results.

Submit your claim

After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.

For damaged items, enter the Transaction Item ID in the following tool to check your eligibility and file a claim. You can find the Transaction Item ID in the Inventory Adjustments report.

Find out eligibility and reimbursement or replacement status for your damaged in warehouse item.

For lost items, open a claim through the Contact Us page in Seller Central. You must provide either a Transaction Item ID or the FNSKU.

You may be asked to provide additional information such as the date or location (for example, the Amazon fulfillment center ID) of the loss or damage to your item.

點(diǎn)擊咨詢(xún)現(xiàn)在有哪些新興平臺(tái)值得關(guān)注 >>>

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。