(1) 關于退貨

示例：當買家收到東西不滿意并提出退貨時

問題 ：

Hello , seller , I don’t like the goods you send to me, can I return?

答復：

Yes , we accept return or exchange. Please send your item back to:

××，××××，20000 1, Shanghai , China

We will refund (excluding the postage) you via PayPal once I receive your parcel.

(2) 關于換貨

示例 ：當買家請求換貨時，如果你接收換貨

問題 ：

Hello , seller , I don’t like the goods you send to me, can I barter?

答復：

Sure , you can send it back for exchange. Please send your item back to:

××，××××，200001, Shanghai , China

We will send you a new one after receiving you parcel. Please be awarethat you must bear the cost of return shipping and re-send shipping.

Thanks for your understanding and any other questions feel free to let me know.

(3)、客戶投訴產品德量有問題

示例 ：當買家收到貨，發覺質量有問題

問題 ：

Hello , seller , I have received the goods you send to me, but I found that it is with a bad quality,

答復 ：

I am very sorry to hear about that. Since I did carefully check the order and the package to make sure ever

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。