取消一個或多個訂單

您可以從管理訂單頁面取消任何未發貨訂單。您后，亞馬遜將向買家發送訂單取消電子郵件。

取消一個訂單

1. 在【管理訂單】頁面上，找到您想要取消的訂單。

2. 點擊【操作】列中的【】。

3. 在【取消訂單】頁面上選擇【取消原因】。您也可以在【賣家備注】字段中輸入想要追蹤的任何信息。

4. 點擊【提交】。

取消多個訂單

您也可以使用以下方法之一取消多個訂單：

• 上傳【訂單取消】文件。請參閱使用訂單取消模板取消多個訂單。

• 發送狀態為“已失敗”的訂單確認上傳數據。 需要一個網絡服務 (MWS) 賬戶。

注意： 我們希望賣家能夠確保庫存水平準確無誤。未能及時盤點庫存可能會導致過多的配送前訂單取消量。有關我們如何將已計入您的整體績效的信息，請參閱賣家指標。

部分退款

有時，您可能需要取消包含多個商品的訂單中的部分商品，并為已取消的商品退款。 如果您使用庫存文件管理訂單，則可以上傳訂單盤點上傳數據。

要取消一個多商品訂單的部分商品或為部分商品退款，請按照以下步驟操作：

1. 配送并確認您可以配送的所有訂單商品。

2. 使用訂單盤點上傳數據為您不能配送的訂單商品提交退款。在上傳數據中提供以下信息：

• 已取消的數量： 無法配送的數量。

• 盤點原因： 退款代碼。選擇【無庫存】或【買家取消】。

有關更多信息，請參閱退款或部分 - 訂單盤點或部分取消。

Cancel an item, order, or multiple orders

You can cancel any unshipped items or orders from your Manage orders page. After you cancel an item or order, Amazon will send a cancellation email to the buyer.

Cancel one order or items within an order

1. On the Manage Orders page, locate the order you want to cancel.

2. Click Cancel Order in the Action column.

3. Select Cancel entire order or Cancel items.

4. For Cancel items, select the ASIN and quantity you want to cancel.

5. On the Cancel Order page, select a Reason for Cancellation. You may also enter any information you want to keep track of in the Seller memo field.

6. Click Submit.

Cancel multiple orders

You can also cancel multiple orders using one of the following methods.

• Upload an Order Cancellation file using a template. Visit Cancel Multiple Orders with the Order Cancellation Template.

• Send an Order Acknowledgment Feed with a status of "Failed." Visit Order Acknowledgment Feed and go to Order XSDs to find your feed. This requires an Amazon Marketplace Web Service (Amazon MWS) account, For more information, see Amazon Marketplace Web Service overview.

Note: We expect sellers to maintain accurate inventory levels. Failure to adjust your inventory in a timely manner can lead to excessive pre-fulfillment order cancellations. For information about how we factor cancelled orders into your overall performance, see Monitor your account health.

Partial refunds

Occasionally, you may need to cancel part of an order with multiple items and refund the items that are cancelled. If you manage your orders using inventory files, you can upload an Order Adjustment Feed.

Note: You must be an Amazon MWS developer to send a Feeds request.

To cancel or refund part of a multi-item order, do the following:

1. Ship and confirm all of the items that you can fulfill

2. Use an Order Adjustment Feed to submit a refund for the order items that you cannot fulfill. Provide the following information in the feed:

• Quantity Cancelled: The quantity that cannot be fulfilled.

• Adjustment Reason: The refund code. Select either NoInventory or CustomerCancel.

For more information, see Refund Orders - Order Adjustment Feed.

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特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。