刪除過期訂單

過期訂單是指因您未在訂單日期后的延長時(shí)間段內(nèi)配送訂單或確認(rèn)發(fā)貨而被取消的訂單。避免讓訂單過期，這一點(diǎn)很重要。如果您讓訂單過期，會(huì)造成極差的買家體驗(yàn)。

如果過期訂單對(duì)您的配送前取消率造成了負(fù)面影響，您可以采取以下幾個(gè)步驟來幫助您避免訂單過期：

• 請(qǐng)勿依賴于訂單確認(rèn)電子郵件。您的垃圾郵件過濾器可能會(huì)意外刪除或屏蔽這些郵件。請(qǐng)?jiān)凇竟芾碛唵巍恐袡z查您的訂單。

• 對(duì)配送流程進(jìn)行調(diào)整，以確保您始終可追蹤訂單狀態(tài)。

• 一旦得知您無法配送訂單，請(qǐng)務(wù)必立即。如果您立即，而不是在預(yù)計(jì)配送時(shí)間過后，買家可能會(huì)更能諒解。取消訂單后，請(qǐng)向買家致歉。

• 如果您打算度假，或者因任何原因暫時(shí)無法管理您的賬戶，請(qǐng)將您的商品狀態(tài)設(shè)置為“非在售”。

• 為關(guān)鍵銷售期的訂單量增長（如節(jié)假日期間的銷量激增）做好準(zhǔn)備。了解更多關(guān)于管理訂單的信息。

Eliminate expired orders

An expired order is one that has been cancelled by Amazon because you have not fulfilled or confirmed shipment for an extended period of time after the order date. It’s important to avoid letting orders expire. When you let an order expire, the result is an extremely poor buyer experience.

If expired orders are negatively affecting your pre-fulfillment cancel rate, here are some steps you can take to help avoid them:

• Don't rely on order confirmation emails. These can be accidentally deleted or blocked by your spam filter. Instead, check your orders in Manage Orders.

• Fine-tune your fulfillment processes to ensure you don't lose track of orders.

• Always cancel an order as soon as you know you will be unable to fulfill it. Buyers may be more forgiving if you cancel immediately rather than after the expected ship date. Follow up the cancellation with an apology to the buyer.

• Set your listing status to "inactive" if you are going on vacation or are temporarily unable to manage your account for any reason.

• Be prepared for an increase in order volume during key sales periods, such as the run-up to the holiday season. Learn more about managing orders.

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