會聊天是一門藝術(shù)，一個(gè)優(yōu)良的客服不僅可以把握客戶的錢包，還能把握客戶的忠實(shí)度。客服是跨境電商公司里一個(gè)很主要樞紐。今天，小編就總結(jié)了以下一些客戶可能會遇到的情形以及回復(fù)例句供大家參考，有了這些模板例句，再依據(jù)實(shí)際情形稍作潤飾和更改，保護(hù)客戶可就便利多了！

1.國內(nèi)節(jié)假日導(dǎo)致物流耽擱

We are sorry to inform you that due to the Chinese Spring Festival holiday, all logistics are out of service at the moment. Your order might be delay for 3 days, we kindly ask for your patience and thank you so much for your understanding.

2.物品發(fā)出以后告訴客戶

We are happy to inform you that your order XXXX (商品名稱) is on the way! The tracking number is XXXXXXX (物流單號) and you will receive it in estimated 7 days. Thank you very much for ordering with us, we hope you have a happy shopping experience with us!

3.買家收貨后，邀請買家留下評價(jià)

We noticed that your order XXX (訂單號) is delivered. Did you receive it? Are you happy with your item? If you are satisfied with our product and service, can you leave us a good review? Your review is very important for our developing business, we appreciate your time and looking forward to your further order!

4.收到買家好評后的感激及后續(xù)營銷

Thank you so much for your good review! We have prepared a 20% off discount ‘XXXXX’ (折扣代碼) for your next order! We look forward to serve you more in the future and Wish you nice day!

5.買家產(chǎn)生退貨

Sorry for the bad shopping experience we brought you, we offer item return service, please send the product back to the address: XXXXX (退貨地址) Your refund will be proceed as soon as we received your returned item. We will keep improving our product quality and customer service, hope we can see you again soon in the future!

6.供給最新物流狀況給到買家

Your order XXXX (訂單號) has arrived your country and is now under customs inspection! We hope you can receive your parcel as soon as possible! Please feel free to contact us at any time if you have any questions!

7.店鋪運(yùn)動(dòng)營銷通知模板

Christmas Sale! Thank you so much for being with us this year, we are having our Christmas Sale now, up to 50% OFF for all items! Don’t miss out, come and have a look in our store now!

作為一個(gè)與買家直接接觸的第一線，客服的態(tài)度時(shí)時(shí)刻刻體現(xiàn)著公司價(jià)值觀和經(jīng)營理念，只有造就自己的溝通技能，盡力讓買家滿意，能力為公司帶來更大化收益，實(shí)現(xiàn)自己的價(jià)值。今天這些跨境電商客服回復(fù)典范，你學(xué)會了嗎？

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。