下面為大家整理了一些跨境電商英文郵件回復的模板。

偏遠地域不送貨而撤消的訂單

Hi____,

Thanksforcontactingus.

Yourorderhasbeencancelledandrefunded.Becausewecouldnotdelivertoyourpostcodefornow.

Sincerelyapologize.Pleaseforgiveusonthisissue.

KindRegards

Stefan

(對于偏遠地域不送貨這個問題，是很多選擇自發貨更頭痛的一件事，撤消不能送的訂單然而客人卻會無緣無故地給你留個差評，所以上述的模板要在撤消偏遠地域訂單后發給客人。)

客人問產品折扣和保修期

Hi____,

1.OurpriceisthelowestcomparedtootherAmazon/eBaysellers.Therefore,wecouldnotprovideanydiscountfornow.

(折扣這東西一般看店鋪的運營情形吧，反正我是從來不給，反而客人買得更積極)

2.Wecouldnotpromisethespecificguarantee,itdependsonthewayyouuse.

Ifyouseditinanappropriateway,itcanlastforalongtime,otherwiseitwillbedamagedinashorttime.

(對于產品的保修期，可能很多賣家都會吹捧畢生保修包換，或者25年保障期，好吧，只要產品涌現一點點問題，外國人就會追著你這點讓你重發或者賠錢)

Hopeyoucanunderstand.

KindRegards

Stefan

客人責備快遞送貨前不打電話且要求送貨時間

Hi

1.Yourorderisdeliveringby_____(自發貨選用的快遞公司).Thereferencenumberis______.Pleaseseetheattachedpicture.(快遞信息的截圖)

2.Thecourierseldomcallcustomerswhentheyaredeliveringtheitem.Hopeyoucanunderstand.（英國的快遞公司真的很少送貨前給客人打電話，其他 就不太了解）

3.Perhapsyoucancall_________(Courier'scustomerservicenumber)tofollowthedeliverydirectly.Youcanbookanavailabledeliverytime.

4.Ifnoonewillbeathome,weadvisetoleaveanoteonthedoor,statingthatleavetheitemataplaceyouowned,likeaneighbororsomewhereatyourproperty.

Hopemyexplanationisabletoassistyou.

KindRegards

Stefan

客人不在家導致快遞送貨不成功,貨品退回到倉庫

Hi____,

Thanksforcontactingusandsorryforkeepingyouwaiting.

Wejustcontactedthecourier,theytriedtodelivertheitemstoyouraddress3timesbetween_____and_____(日期),however,nooneonyouraddresstosignforit,sotheitemswerereturnedtouswithoutanynotice.

Noworries.Wecanarrangetosendittoyouagainwithin1-2workingdaysorprocessafullrefundforyou.

Mayihaveyouropinion？

KindRegards

Stefan

快遞查詢

Hi____,

Thanksforyouremail.

Pleasecheckthedeliveryinformationintheattachedpicture.Itisstilldelivering.

Perhapsyoucancall________(Courier'scustomerservice)tofollowthedeliverydirectly.

Hopemyexplanationisabletoassistyou.

KindRegards

Stefan

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。