如何衡量聊天響應？

聊天響應包括聊天響應率和聊天響應時間。

這些每天更新。為了獲得良好的聊天響應性能，請與您的潛在買家保持一致。

僅計算對過去90天內收到的消息和報價的響應。最近收到的聊天中有25％被賦予較高的權重。自動回復，FAQ助手，游戲和廣播消息不包括在聊天響應率計算中。

Note?注意

如果您在過去90天內通過 Seller Chat收到的郵件消息少于2個，則不會計算您的聊天回復率。啟用假期模式后收到的聊天消息也不會計算。

如何衡量聊天響應？

聊天響應包括聊天響應率和聊天響應時間。

這些每天更新。為了獲得良好的聊天響應性能，請與您的潛在買家保持一致。

僅計算對過去90天內收到的消息和報價的響應。最近收到的聊天中有25％被賦予較高的權重。自動回復，FAQ助手，遊戲和廣播消息不包括在聊天響應率計算中。

Note?注意

如果您在過去90天內通過 Seller Chat收到的郵件消息少於2個，則不會計算您的聊天回復率。啟用假期模式後收到的聊天消息也不會計算

How is chat response measured?

Chat response includes chat response rate and chat response time.

These are updated daily. To achieve a good chat response performance, be consistent in replying to your potential buyers.

Only responses to messages and offers received in the last 90 days are calculated. Higher weightage is given to the most recent 25% of chats received. Auto-replies, FAQ Assistant, games and broadcast messages are not included in the chat response rate calculation.

Note

If you've received less than 2 separate message threads via Seller Chat in the last 90 days, your chat response rate will not be calculated. Chat messages received after you've enabled Vacation Mode are also not calculated.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。