為什么有些訂單的地址可以驗(yàn)證，有些卻不能？

如果用戶的配送地址之前已經(jīng)在其他訂單中由用戶驗(yàn)證或通過(guò)確認(rèn)妥投物流跟蹤信息進(jìn)行驗(yàn)證，則“地址狀況”將為“已驗(yàn)證”，這種情形下商戶無(wú)需再發(fā)送驗(yàn)證申請(qǐng)。

如果我因期待用戶驗(yàn)證配送地址消耗了時(shí)間，訂單的實(shí)行時(shí)限是否會(huì)延伸？我是否會(huì)因?yàn)椤把訒r(shí)確認(rèn)實(shí)行”或“WishExpress延時(shí)妥投”而被處以賠款？

在某些情形下，可接收的訂單實(shí)行時(shí)限更多可延伸48個(gè)小時(shí)（WishExpress訂單為48個(gè)工作小時(shí)），明確商戶是否要為“延時(shí)確認(rèn)實(shí)行”和“WishExpress延時(shí)妥投”支付賠款時(shí)，也會(huì)思考這段延伸時(shí)間。商戶可在訂單>未實(shí)行的訂單頁(yè)面查看剩余的訂單實(shí)行時(shí)限。通常，wish平臺(tái)勉勵(lì)商戶盡快對(duì)未實(shí)行的訂單采用恰當(dāng)?shù)牟僮鳌?/p>

我有一個(gè)訂單正在期待用戶驗(yàn)證配送地址，但剩下的實(shí)行時(shí)間已經(jīng)不多，我該怎么辦？

請(qǐng)至少留出48小時(shí)（WishExpress訂單為48個(gè)工作小時(shí)）讓用戶核實(shí)配送地址。如果48小時(shí)后用戶還未驗(yàn)證配送地址，而您能夠確認(rèn)并證明用戶提供的配送地址無(wú)效和/或您的物流服務(wù)商無(wú)法完成配送，則可以思考退款。符合上述情形的訂單或可免除撤消訂單賠款，若發(fā)生賠款，則商戶可以提出申訴。

如果用戶驗(yàn)證了配送地址，但我的物流服務(wù)商仍然無(wú)法配送到該地址，我該怎么辦？

如果用戶已經(jīng)驗(yàn)證配送地址，但您能夠確認(rèn)并證明用戶提供的配送地址無(wú)效和/或您的物流服務(wù)商無(wú)法完成配送，則可以思考退款。符合上述情形的訂單若發(fā)生撤消訂單賠款，商戶可以提出申訴。

wish商戶官網(wǎng)原文詳情：

Whilefulfillinganorder,merchantsmaysendarequesttothecustomertoverifyandconfirmtheshippingaddress.Oncethecustomerhasconfirmedhis/hershippingaddress,merchantswillreceiveanotification.

Toverifyapreviouslyunverifiedcustomeraddress,simplynavigatetotheOrders>UnfulfilledOrderspage,clickthecustomernameundertheShiptocolumn.Inthepopupmodalthatfollows,clickRequestVerificationintheAddressstatusp:

Arequestwillbegoingouttothiscustomerviaseveralnotificationstoremindthemtoverifytheirshippingaddress,sothathis/herordercanbeshippedtohim/hertimelyandproperly.Inthemeantime,theAddressstatuswillchangetopendingverification.Onceverified,theAddressstatuswillbeVerified.

FrequentlyAskedQuestions:

WhycanIverifytheaddressforsomeordersbutnotothers？

Ifthecustomer’sshippingaddresshaspreviouslybeenverifiedforadifferentorder,eitherbythecustomerorbyconfirmeddeliverytrackinginformation,theAddressstatuswillbeVerified,somerchantsdonotneedtosendaverificationrequest.

WillthefulfillmenttimebeextendedfororderswhereIamwaitingforthecustomertoverifytheirshippingaddress？WillIreceivepenaltiesfor“LateConfirmedFulfillment”or“LateWishExpressDelivery”？

Insomecases,theacceptablefulfillmenttimeforanordermaybeextendedbyupto48hours(WishExpressorders:48workinghours),andthisextensionmaybetakenintoconsiderationforLateConfirmedFulfillmentandLateWishExpressDeliverypenaltiesaswell.TheremainingacceptablefulfillmenttimeforanorderisshowntomerchantsontheOrders>UnfulfilledOrderspage.Ingeneral,merchantsareencouragedtotaketheappropriateactionsonunfulfilledordersassoonaspossible.

Ihaveanorderthatiswaitingforthecustomertoverifyhisshippingaddress,butthereisnotmuchtimeleftformetoproperlyfulfilltheorder.WhatshouldIdo？

Pleaseallowatleast48hours(WishExpressorders:48workinghours)forthecustomertoreviewandverifytheirshippingaddress.Ifthecustomerstillhasnotverifiedtheirshippingaddresswithinthistime,andyouareabletoconfirmandprovethattheprovidedshippingaddressisinvalidand/orcannotbeshippedtobyyourshippingprovider,considerrefundingtheorder.TheOrderCancellationPenaltymaybewaivedordisputedforordersthatmeettheseconditions.

WhatshouldIdoifthecustomerverifiedhershippingaddressbutmyshippingcarrierstillcannotshiptotheaddress？

Ifthecustomerhasverifiedhershippingaddress,butyouareabletoconfirmandprovethattheprovidedshippingaddressisinvalidand/orcannotbeshippedtobyyourshippingprovider,considerrefundingtheorder.TheOrderCancellationPenaltymaybedisputedforordersthatmeettheseconditions.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。