退款政策：對于因訂單未能送達用戶而產生的退款

7.15對于被退回給發貨人的產品，商戶需承擔100%退款責任

如果妥投失敗并且將產品退回發貨人，商戶需承擔100%退款責任。

商戶可以對此類退款進行申訴。

了解產品被退還給發貨人的原因

7.16對于低評分產品的任何退款，商戶需承擔100%退款責任

對于每款平均評分極低的產品，商戶都會收到相應的違規通知。商戶需對此類產品的所有訂單承擔100%，包括今后和追溯到最后一次付款的所有訂單。

根據平均評分，產品可能會被 Wish 移除。對于平均評分較低但未被移除的產品，Wish 會定期重新評估。如果產品的評分不再偏低，商戶將無需再根據本政策承擔100%退款責任。

商戶不可對此類退款進行申訴。

7.17對于因訂單未能送達用戶而產生的退款，商戶需承擔100%退款責任

如果訂單的物流跟蹤信息顯示為“已妥投”，但用戶未收到貨，則商戶需承擔100%退款責任。

商戶可以對此類退款進行申訴。

7.18商戶使用非 Wish 認可的商配送訂單，將需要承擔100%

如果使用非 Wish 認可的配送訂單，商戶需承擔100%退款責任。

商戶不可對此類退款進行申訴。

了解 Wish 平臺認可的物流服務商

7.19如果店鋪退款率過高，商戶將無法獲得退款訂單的款項

如果店鋪退款率過高，商戶將對未來所有的退款訂單承擔100%責任。當店鋪退款率得到改善，不再過高后，商戶將可以按退款政策承擔正常的退款責任。

商戶不可對此類退款進行申訴。

了解更多有關商戶兩級高退款率政策的信息

7.20對于在特定國家/地區被報告為危險或非法的產品，商戶需承擔相關訂單的100%退款責任

某些產品在特定國家/地區被視為危險或非法產品，如果商戶在這些國家/地區上架此類產品，對于來自這些特定國家/地區的所有訂單，商戶需承擔100%退款責任。

鑒于此類政策違規行為的性質，商戶將無法對此類退款進行申訴。

了解危險性產品退款政策的更多詳情

查看已歸檔的退款政策政策

7.15Merchant is responsible for 100% of any refund for items that are returned to sender

If delivery fails and the carrier returns the item to the sender, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

Learn about why items are returned to the sender

7.16Merchant is responsible for 100% of any refund for products with low ratings

Merchants will receive an infraction for each product with an extremely low rating average. The merchant is responsible for 100% of the cost of refunds for all orders for the product going forward and retroactively up to the last payment.

Depending on the average rating, products may be removed from Wish. Products that have a low average rating and are not removed from Wish are re-evaluated periodically. If the product is found to have a rating that is no longer low, then the merchant will no longer be responsible for 100% of refunds due to this policy.

Merchants are not allowed to dispute these refunds.

7.17Merchant is responsible for 100% of any refund for orders not delivered to the customer

If an order’s tracking information marks the order as “delivered”, but the customer did not receive the order, the merchant is responsible for 100% of the cost of refunds.

Merchants are allowed to dispute these refunds.

7.18Merchant is responsible for 100% of any refund for orders shipped with unaccepted carriers

If an order is shipped with an unaccepted carrier, the merchant is responsible for 100% of the cost of refunds.

Merchants are not allowed to dispute these refunds.

Learn which carriers are accepted on the Wish platform

7.19Merchant is ineligible to receive payments from refunded orders if the store has a high refund rate

If a merchant's store has a high refund rate, the merchant is responsible for 100% of the cost of refunds for all orders going forward. Once the store's refund rate improves and is no longer high, the merchant will be responsible for refunds as per standards.

Merchants are not allowed to dispute these refunds.

Learn more about Merchant Two-Tier High Refund Policy

7.20Merchant is responsible for 100% of any refund for products that are reported as dangerous or illegal in certain countries

If a merchant lists products that are considered to be dangerous or illegal in a country in which the products are sold, the merchant is responsible for 100% of the cost of refunds for all orders from these specific countries.

Due to the nature of these policy violations, merchants may not dispute these refunds.

Learn more about Dangerous Product Refund Policy

View archived Refund Policy policies

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。