Wish對于退款率極高的產品，商戶需承擔多少責任？

7.8對于送達時產品已損壞的訂單，商戶需承擔100%退款責任

如果由于產品送達時已損壞而產生退款，商戶需承擔100%退款責任。

商戶可以對此類退款進行申訴。

7.9對于因產品與產品詳情頁不符而產生的退款，商戶需承擔100%退款責任

若因用戶收到的產品與產品詳情頁不符而產生退款，商戶需承擔100%退款責任。

注意：產品圖片應準確展現所售產品。產品圖片和的不一致會導致訂單因“產品與產品詳情頁不符”而被退款。

商戶可以對此類退款進行申訴。

7.10如果賬戶被暫停，店鋪需承擔100%退款責任

如果在商戶賬戶暫停期間發生退款，商戶需承擔100%退款責任。

商戶不可對此類退款進行申訴。

7.11對于退款率極高的產品，商戶需承擔100%

對于每款退款率極高的產品，商戶都會收到相應的違規通知。商戶需對此類產品的所有訂單承擔100%退款責任，包括今后和追溯到最后一次付款的所有訂單。退款率是指某個時段內退款訂單數與總訂單總數之比。退款率低于5%是可接受的。

根據退款率的高低，產品可能會被 Wish 移除。未被 Wish 移除的高退款率產品將會被定期重新評估。若該產品保持較低的退款率，商戶將無需再根據本政策承擔100%退款責任。

商戶不可對此類退款進行申訴。

了解產品兩級高退款率政策的更多詳情

7.12對于被判定為仿品的產品，商戶需承擔100%退款責任

平臺禁止銷售仿品。侵犯知識產權的產品將被移除，且商戶需承擔相應產品的100%退款責任。

商戶可以在商戶平臺的相應違規頁面對此類退款進行申訴。

7.13對于送錯地址的產品，商戶需承擔100%

如果因產品配送至錯誤地址而產生退款，商戶需承擔100%退款責任。

商戶可以對此類退款進行申訴。

7.14對于任何配送不完整的訂單，商戶需承擔100%

如果因訂單配送不完整而產生退款，商戶需承擔100%退款責任。配送不完整訂單是指商戶配送的產品數量不準確或者沒有配送產品的所有部件。

商戶可以對此類退款進行申訴。

7.8Merchant is responsible for 100% of any refund for items arriving damaged

If a refund occurs because the item arrived damaged, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

7.9Merchant is responsible for 100% of any refund for items not matching the listings

If a refund occurs because the item received does not match the product listing being sold, the merchant is responsible for 100% of the cost of the refund.

Note: Product images should accurately depict the product being sold. Contradictions between the product image and product description could result in refunds for items not matching the listings.

Merchants are allowed to dispute these refunds.

7.10If an account is suspended, the store is responsible for 100% of any refund

If a refund occurs while the merchant account is suspended, the merchant is responsible for 100% of the cost of the refund.

Merchants are not allowed to dispute these refunds.

7.11Merchant is responsible for 100% of any refund for products with an extremely high refund ratio

Merchants will receive an infraction for each product with an extremely high refund ratio. The merchant is responsible for 100% of the cost of refund for all orders for the product going forward and retroactively up to the last payment. Refund ratio is the number of orders refunded over the total number of orders received during a time period. A refund ratio of less than 5% is acceptable.

Depending on the refund ratio, products may be removed from Wish. Products that have a high refund ratio and are not removed from Wish are re-evaluated periodically. If the product is found to have a low refund ratio, the merchant will no longer be responsible for 100% of refunds due to this policy.

Merchants are not allowed to dispute these refunds.

Learn about the Product Two-Tier High Refund Ratio Policy

7.12Merchant is responsible for 100% of any refund for products that are marked as counterfeit

Selling counterfeit products is prohibited on Wish. Products that infringe on intellectual property are removed and merchants are responsible for 100% of the cost of refunds for the products.

Merchants are allowed to dispute these refunds on the corresponding infractions page in Merchant Dashboard.

7.13Merchant is responsible for 100% of any refund for items that are sent to the wrong address

If a refund occurs because the item was sent to the wrong address, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

7.14Merchant is responsible for 100% of any refund for items that are shipped incompletely

If a refund occurs because the order shipped was incomplete, the merchant is responsible for 100% of the cost of the refund. An incomplete order is an order where the merchant did not ship the correct quantity of items or did not ship all parts of an item.

Merchants are allowed to dispute these refunds.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。