外貿跨境電商,被投訴品牌侵權,要怎么申訴

外貿跨境電商,被投訴品牌侵權,要怎么申訴

外貿跨境電商,被投訴品牌侵權,要怎么申訴 在12月27號的時候，有一個鏈接被亞馬遜下架了，郵件提示侵犯了商標權。我查了一下，這個商標是因為某個賣家把這類產品的關鍵詞注冊為商標，我的鏈接標題，產品描述里面有使用到這個關鍵詞，導致我的鏈接被下架。

收到郵件后我做了以下處理:

1.把鏈接里面出現這個關鍵詞的地方全部刪掉。（搜索關鍵詞里面也要刪掉，亞馬遜檢測的到）

2.盡可能的把標題，產品描述，5要素簡單化，這樣子可以避免因為其他的關鍵詞被審核。

3.聯系亞馬遜英文客服，但是英文客服回復的比較慢。當天我選擇用模板刷新我的鏈接內容。（在后臺更改的話，是沒有權限的）

4.在數據更新之后，發申訴信給亞馬遜相關的團隊。

發快遞申訴信的24小時之后，亞馬遜沒有回復，我又重新發快遞了一封。第2天顯示鏈接可售，評價也恢復了。

申訴內容如下，僅供參考

Dear Sir or Madam,

Thank you for giving us this opportunity to appeal. After receiving your warning email, we found that our Products may violate Amazons Intellectual Property Policy. We immediately conducted an investigation and found that our products of ASIN: XXXX did violate the trademark infringement of the right owner, but please believe us that we did not intentionally do that. The following are the root causes of this incident and the measures we have taken to resolve and prevent it.

According to the patent number 8XXX mentioned in your warning email, we have checked relevant information in the official website of USPTO. I found that the keyword XXX I used in the Asin has been registered as a trademark. Here are the trademark infringemen owners message we checked out.

So, I changed the title and product description of the link in the background for the first time,deleted the words XXX, and contacted Amazon customer service to help me recheck it to ensure that other peoples trademarks no longer appear. We are aware that the prob/lem has been positively modified and we have now made sure that there is no infringement.

We believe that with our continuous efforts, we will have a better understanding of Amazons sales policy and become an excellent Amazon seller. We would appreciate it if you could give us another chance.

We are looking forward to hearing from you.

Yours sincerely,

XXXX

納米賣第一次在微博上分享，希望2020年，大家一起爆單。

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。