在跨境賣家物流運輸進(jìn)程中，買家最想懂得產(chǎn)品的貨運進(jìn)度。為了及時良好的溝通可以進(jìn)步買家的交易體驗。我們?yōu)槟┙o了四個郵件模板，以堅持與買家的溝通。

貨物發(fā)貨后，告訴買家有關(guān)貨物的信息：

Hello Sir/Madam

It's a pleasure to tell that the postman just picked up your item from our warehouse. It's by EMS, 5-7 working days to arrive.

Tracking number is： XXXXXXXXX

Tracking web is： XXXXXXXXX

You can view its updated shipment on the web, which will be shown in 1-2 business days. Also our after sales service will keep tracking it and send message to you when there is any delay in shipping.

We warmly welcome your feedback.

你好，先生/女士。

我很愉快通知你郵遞員剛拿走你買的產(chǎn)品。您的產(chǎn)品將在7個工作日后通過EMS達(dá)到您。物流單號為:XXXXXX，物流查詢地址:XXXXXX

物流信息更新到網(wǎng)頁須要1-2個工作日，我們會實時查看物流信息。如果物流延遲，我們會及時通知你。

等待您的回饋！

推舉理由:告訴買家產(chǎn)品已經(jīng)發(fā)貨，給買家一個初步的交易期待時光區(qū)間。如果應(yīng)用小包或遇到物流堵塞事故，也可以通過這封郵件通知買家，做好產(chǎn)品延遲達(dá)到的心理預(yù)備。

貨物達(dá)到海關(guān)后，提示貨物運輸進(jìn)展:

Hello Sir/Madam

This is XXX. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. Tracking number：************. You can check it from web: XXXXXXXXX.

You may get it in the near future. Apologize that the shipping is a little slower than usual. Hope it is not a big trouble for you.

Best Wishes.

你好，先生/女士。

我是XXX。我會告知你訂單的最新進(jìn)展。最新信息顯示，您的產(chǎn)品已于6月19日達(dá)到貴國海關(guān)。物流訂單號為:XXXXXXXXX，您可以在XXXXXXXXX查詢物流信息。

您將立即收到您的產(chǎn)品，郵寄時光有點拖延，敬請原諒，愿望這不會影響您對產(chǎn)品的應(yīng)用。祝賀您好運！

網(wǎng)站評論:在產(chǎn)品通關(guān)時告訴客戶貨物的交付進(jìn)度。如果貨物擁擠，向買家報歉。如果產(chǎn)品須要報關(guān)，可以通知買家提前做好預(yù)備。

貨物達(dá)到郵局，提示買家給予好評:

Hello Sir/Madam

This is **. I am sending this message to update the status of your order. The information shows it is still transferred by Sydney post office. Tracking number：************. Please check the web *******.

You will get it soon, Please note that package delivery. Hope you love the product when get my products. If so please give me a positive feedback. The feedback is important to me. Thank you very much.

Best Wishes!

推舉理由:提示客戶在投遞進(jìn)程中不要錯過投遞信息，堅持手機啟動。同時可以提示客戶留下評論。這樣可以有效下降壞評價的可能性，增長買家對你服務(wù)的評價。

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。