雖然很多人都說全五星好評是一種“錯誤”，但是如果你的feedback和review看起來三星的或者以下的評論的話，那對買家來說想相信你就有點難了。不求好評，但至少不能把這幾個差評全看在眼里，影響銷售。

因此，問題來了：中差評價是否合適，以及如何才能刪除？

1聯絡客戶服務入口(Contact Seller Support)

2選定Sellingon Amazon。

3選擇客戶Feedback。

4使用中差評輸入訂單號

賣家稱，從他們的經驗來看，刪除差評更容易，平均成功率為70%-80%，只要仔細檢查客戶的三個問題：YES還是NO，然后再查看從其Comment中顯示的這方面不滿意程度，然后再根據客戶的結論來刪除差評。當然，這其中也有許多主觀因素，不同的對同一Case處理結果是不一樣的；甚至有些賣家朋友反映，對同一Case處理結果的好評率看起來好像都是客服人員給出的。

在要求刪除這條評論之后，請大家一定要留心亞馬遜郵箱(或者是后臺的Manage Your Case Log)，不管這條評論是否被刪除，亞馬遜都會發送一封郵件到我們的亞馬遜郵箱，通知賣家最后的判決。若差評被成功刪除，買主還將收到一封通知郵件，買主有權將此訂單重新留評...

他們在申請書的Additional Information 里面是這么寫的

The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case.

Greetings from Amazon Seller Support. 

Thank you for bringing this matter to our attention. 

I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance. 

Thank you for your understanding. 

We love our sellers! Let us know how we did:

Were you satisfied with the support provided?

Click here for yes: 

Click here for no: 

Thank you!

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