對使用時的登錄問題進行故障排除

您可能會發現由于以下某個原因而無法登錄賬戶：

• 您的移動設備不在身邊

• 您設置的驗證方法不可用

• 您的賬戶已被鎖定

在任何這些情況中，您都可以使用備用方法訪問您的賬戶。

本頁相關主題

• 使用恢復代碼登錄

• 在賬戶被鎖定時獲取幫助

使用恢復代碼登錄

當您激活兩步驗證時，系統會生成 10 個恢復代碼供您登錄時使用，以防所有其他驗證方法均失敗或移動設備不可用。每個恢復代碼只能使用一次。

請確保保存恢復代碼并將其存儲在可通過多種方式訪問的安全位置，例如移動設備、臺式電腦和打印出的文檔。

在賬戶被鎖定時獲取幫助

如果您無法訪問您的移動設備、備用設備或恢復代碼，則您的賬戶可能會鎖定。

• 如果您是店主，則需要等待 1 小時才能再次嘗試登錄。如果您認為您的商店已被惡意接管，請立即聯系 支持。

• 如果您是員工，并且您已設置了 Shopify ID，請聯系我們的支持團隊獲取幫助。

已驗證域名所有權的組織可以手動重置兩步驗證。如果您是擁有經驗證域名的組織中的用戶，請聯系您組織中管理安全的相關人員。

Troubleshooting logging in with two-step authentication

You might discover that you can't log in to your account because of one of the following reasons:

• you don't have your mobile device

• the authentication methods that you set up aren't available

• you are locked out of your account

In any of these cases, you can access your account using alternate methods.

On this page

• Logging in using recovery codes

• Getting help if you are locked out of your account

Logging in using recovery codes

When you actie two-step authentication, 10 recovery codes are generated for you to use when you log in in case all other methods of authentication fail or if your mobile device isn't available. Each recovery e can only be used once.

Make sure that you save your recovery codes and store them in a safe place that you can access in multiple ways, such as from your mobile device, your desktop computer, and from a printed document.

Getting help if you are locked out of your account

If you don't have access to your mobile device, your backup devices, or your recovery codes, then you might become locked out of your account.

• If you're the store owner, then you need to wait one hour before trying to log in again. If you think that your store has been maliciously taken over, then contact Shofy Support right away.

• If you're a staff member and you've set up a Shopify ID, then contact our support team for help.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。